Our policy is 30 days. If 30 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange. To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. Here is the email address to use : firstname.lastname@example.org
REFUNDS (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve of reject your claim. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
LATE or MISSING REFUNDS (if applicable)
If you have not received you refund, please check your bank account again first. Then contact your credit card company, as there may be a delay before refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. If after completing all these steps, you still have not received the refund, please contact us at email@example.com
SALE ITEMS (if any)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
EXCHANGES (if applicable)
We replace an item only if it is defective or damaged. If in this case you would like to exchange it for the same item, please send us an e-mail to firstname.lastname@example.org
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or the gift-giver preferred to receive the item first and give it to you later, we will send a refund to the gift-giver and they will know that you have returned the item.
To return a product, you will be responsible for paying your own shipping charges. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item worth more than 75$, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.
When you return the item, it is your responsibility to package it properly so that it arrives in good condition. Ideally, use the same type of packaging that was originally used.